Refund & Returns
How to return or exchange an item and how refunds work for orders placed on odmsl.com.
Return window
You may return eligible items within 30 days of delivery for a refund or exchange.
Condition of returned items
Items must be unused, unworn, unwashed and in their original condition and packaging, with all tags attached. Footwear must be tried on indoors only, with soles free from wear.
Items that cannot be returned
- Custom-made, altered, embroidered or personalized items.
- Bulk and special orders produced to a business quotation (unless defective).
- Underwear, swimwear and intimate items with the hygiene seal removed.
- Gift cards.
- Items marked "final sale".
- Mary Kay® products, which are purchased from and returned to the independent Mary Kay® beauty consultant under Mary Kay's own satisfaction guarantee.
How to start a return
- Contact us through the Contact page (department "Returned Standard Items") or at info@odmsl.com with your order number and the items you want to return.
- We will send you return instructions and the return address.
- Pack the items securely and ship them with a trackable service.
Please do not send items back without contacting us first.
Refunds
Once your return is received and inspected we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5–10 business days; your bank or card issuer may take additional time to post the credit. Original shipping charges are refundable only if the item was faulty or we made an error. Return shipping costs are paid by the customer unless the item was faulty or incorrect. International customers are responsible for any duties charged on the return shipment.
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with photos. We will replace the item or issue a full refund, including the original and return shipping costs.
Exchanges
Need a different size or color? Request an exchange the same way as a return. If the new item is a different price we will refund or charge the difference.
Business and bulk orders
Returns for business orders follow the terms in your quotation. Please report shortages, damage or defects within 7 days of delivery using the "Returned Bulk Orders" department on our Contact page.
Questions
Email info@odmsl.com — our team will be glad to help.