Customer Service
Orders, delivery, returns, sizing and payments — answers to the questions we hear most, and a team ready to help.
Answers to common questions
Need something else? Our customer service team replies by email, usually within one business day.
Contact Customer ServiceWhere do you ship?
We ship worldwide — to every US state, every Canadian province and international destinations. If we cannot deliver to your address you will see this at checkout before paying.
How much does shipping cost?
Shipping is calculated at checkout from the weight, size and quantity of your items and the destination, so you always see the exact cost before you pay. International orders may be subject to local duties and taxes.
How do I track my order?
As soon as your order ships we email you a tracking number and carrier link. You can also see your orders in My Account.
Which payment methods do you accept?
PayPal, Venmo, Stripe (all major credit and debit cards) and Square. Payments are processed securely; ODMS never stores your card number.
How do returns and exchanges work?
Eligible items can be returned within 30 days of delivery in original condition. Start a return from our Contact page — see our Refund & Returns Policy for full details.
How do I find my size?
Each product lists its available sizes. Not sure? Contact us with your measurements and our styling team will recommend the best fit before you order.
Can I change or cancel my order?
Contact us as soon as possible. We can change or cancel orders that have not yet been dispatched; made-to-order and personalized items cannot be cancelled once production starts.
How do Mary Kay® orders work?
Mary Kay® products are ordered and delivered through our authorized independent Mary Kay® beauty consultant. The “Order from Mary Kay” button takes you to the consultant’s page for that product.
Our team is here for you
Choose a department on our Contact page and your message goes straight to the right specialist.