Shipping Policy
We ship worldwide — every US state, every Canadian province and international destinations, with costs calculated by weight and size at checkout.
Where we ship
We deliver across the United States and Canada and to international destinations worldwide. If we cannot ship to your address you will see this at checkout before you pay.
Shipping costs
Shipping is calculated at checkout from the weight, dimensions and quantity of your items and the destination — not a flat rate — so you always see the exact cost before you pay. Bulk and institutional orders are quoted with delivery included or itemized in your quotation.
Processing and delivery times
- In-stock items are usually prepared for dispatch within 2–5 business days.
- Made-to-order, personalized and bulk items ship within the production time shown on the product page or in your quotation.
- Transit times depend on the carrier and destination; your confirmation email shows the estimate for your order.
Under the US Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, we ship within the time we state — or, if no time is stated, within 30 days of receiving your order.
If your order is delayed
If we cannot ship within the promised time we will tell you promptly by email, give you a revised shipping date, and offer you the choice to accept the delay or cancel the order for a full refund of the unshipped items. Refunds for cancelled orders are issued to your original payment method.
Tracking
Once your order ships you will receive an email with a tracking number and carrier link. Business orders shipped in several consignments receive tracking for each.
International orders, duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes (such as VAT or GST/HST) and customs brokerage fees charged by the destination country. Unless these are shown and collected at checkout, they are the responsibility of the recipient and are payable on delivery. Customs processing can add time to delivery.
Address accuracy, damage and lost parcels
Please check your shipping address carefully; we are not responsible for parcels sent to an incorrect address provided at checkout, but we will help you contact the carrier. If your parcel arrives damaged or appears lost, contact us within 7 days of the delivery date (or the expected delivery date) at info@odmsl.com with your order number and photos, and we will arrange a replacement or refund once the claim is confirmed.
Questions
Contact our customer service team at info@odmsl.com or through the Contact page — we are happy to help.